Question 1

Do I need to set up an account to place an order?

Accepted Answer

If you prefer not to create an account, you have the option to check out as a guest. This means you can complete your purchase without registering for an account on our website. Simply follow the checkout process, provide the necessary information, and make your payment as a guest user.

However, keep in mind that creating an account can offer benefits such as order history tracking and easier future purchases. Whether you choose to check out as a guest or create an account, we're here to assist you in making your shopping experience convenient and enjoyable.

Question 2

Order confirmation

Accepted Answer

Once your order is prepared and ready to be dispatched, you will receive a confirmation email.

Question 3

How can I change or cancel an order?

Accepted Answer

If you wish to cancel an order, we encourage you to contact us as quickly as possible. We will make every effort to prevent the order from being shipped. However, please be aware that once an order has been dispatched, it may not always be possible to cancel it. If your order has already been shipped, you will need to follow our return policy to initiate a return for the goods. Our return policy will provide you with the necessary steps and guidelines for returning items that you no longer wish to keep. We appreciate your understanding and cooperation in these situations and are here to assist you throughout the process.

Question 4

Can I add or make a change to an order placed earlier today?

Accepted Answer

If you need to make changes to an order that has not yet been dispatched, please don't hesitate to contact our customer service team as soon as possible. We understand that circumstances may arise that require modifications to an order, and we will do our best to assist you. Whether you need to update the shipping address, add or remove items, or make any other adjustments, our customer service representatives will guide you through the process and help ensure your order is accurate and meets your needs. Your satisfaction is our priority, and we are here to provide the assistance you require.

Help

Before you contact us we may already have the answer to your question in our Frequently Asked Questions

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